Privacy Policy

Privacy Policy

Effective Date: 02/10/2026

Sri Surya Agrizen Industries Private Limited (“Sri Surya Agrizen”, “we”, “our”, or “us”) is committed to protecting the privacy of customers, business partners, distributors, suppliers, website visitors, and other individuals who interact with us.

We manufacture, market, and supply millet products, ready-to-eat and ready-to-cook food products, cold-pressed oils, premium nuts, and related agricultural and food products for domestic and international markets.

This Privacy Policy explains how we collect, use, process, disclose, and protect personal data in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India).

1. Scope of this Policy

This Privacy Policy applies to personal data collected through:

• our website and digital platforms;
• customer enquiries, contact forms, quotations, and purchase orders;
• business communications with distributors, retailers, wholesalers, exporters, suppliers, and service providers;
• customer support, marketing communication, and sales interactions;
• export documentation, trade compliance processes, and business onboarding.

2. Personal Data We Collect

Depending on your interaction with us, we may collect the following categories of personal data:

Identity and Contact Information

• full name
• business name
• email address
• phone number
• billing or shipping address
• city, state, country, and postal code

Business and Transaction Information

• order details
• purchase history
• invoice information
• GST details (where applicable)
• export-related commercial information
• shipping and logistics details

Technical and Website Information

• IP address
• browser type
• device information
• pages visited
• website usage information
• cookies and analytics information

Communication Information

• enquiry details
• messages submitted through forms
• customer service interactions
• feedback and product-related communication

3. Purpose of Processing Personal Data

We process personal data only for lawful business purposes, including:

• responding to enquiries, quotation requests, and customer communications;
• processing orders, billing, dispatch, delivery, and after-sales support;
• managing distribution, supplier, retail, and export business relationships;
• complying with food safety, export, tax, accounting, and legal obligations;
• improving our products, services, customer experience, and website functionality;
• sending business-related updates, product information, and promotional communication where permitted by applicable law;
• protecting our legal rights, preventing fraud, and ensuring operational security.

4. Legal Basis and Consent

Where required under applicable law, we process personal data based on your consent or for legitimate business purposes permitted under law.

By submitting information through our website, enquiry forms, business correspondence, or purchase processes, you consent to the collection and use of your personal data for the purposes described in this Privacy Policy, where consent is applicable.

You may withdraw consent at any time by contacting us using the details provided below. Withdrawal of consent will not affect processing already undertaken in accordance with law.

5. Disclosure of Personal Data

We do not sell personal data.

We may share personal data only where reasonably necessary with:

• logistics, warehousing, and delivery partners;
• payment processors, technology vendors, and website service providers;
• professional advisors including legal, tax, compliance, and audit consultants;
• government authorities, regulators, customs authorities, or statutory bodies where required by applicable law;
• export-related agencies and commercial partners where required for international trade transactions.

All such sharing is limited to legitimate business requirements and legal compliance.

6. Cross-Border Processing and Export Operations

As part of our domestic and export business operations, personal data may be processed or shared with business partners, logistics providers, customs authorities, and service providers located outside India where necessary for export transactions, shipment handling, commercial documentation, or regulatory compliance.

Where such cross-border processing occurs, we take reasonable steps to ensure appropriate protection of personal data in accordance with applicable legal requirements.

7. Cookies and Website Analytics

Our website may use cookies, analytics tools, and similar technologies to:

• understand visitor behaviour;
• improve website performance;
• maintain security;
• enhance user experience.

You may control or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.

8. Data Retention

We retain personal data only for as long as reasonably necessary for:

• fulfilment of business transactions;
• customer relationship management;
• accounting and taxation requirements;
• contractual obligations;
• legal and regulatory compliance;
• dispute resolution and enforcement of legal rights.

Once data is no longer required, we will delete, anonymise, or securely archive it in accordance with applicable law.

9. Data Security

We maintain reasonable technical, administrative, and organisational safeguards designed to protect personal data against:

• unauthorised access;
• misuse;
• alteration;
• accidental loss;
• unlawful disclosure.

While we take commercially reasonable steps to protect personal data, no method of transmission or storage can be guaranteed to be completely secure.

10. Your Rights

Subject to applicable law, you may have the right to:

• request access to your personal data;
• request correction or updating of inaccurate or incomplete data;
• request deletion of personal data, where legally permissible;
• withdraw consent, where processing is based on consent;
• contact us regarding grievance redressal or data-related concerns.

We will respond within a reasonable period in accordance with applicable law.

11. Third-Party Websites

Our website may contain links to third-party websites, distributors, marketplaces, or service providers.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage users to review their privacy policies separately.

12. Children’s Privacy

Our products, services, and website are intended for business, commercial, and general consumer purposes and are not directed toward children.

We do not knowingly collect personal data from children except where permitted by law and with appropriate consent where required.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in business operations, legal requirements, or website practices.

Any revised version will be posted on this page with an updated effective date.

14. Contact and Grievance Redressal

For questions, requests, or privacy-related concerns, please contact:

Sri Surya Agrizen Industries Private Limited

Address:

Door No.: 26-12-4

Revenue Ward No 26, Port Colony

Paravada Industrial Area

Kothuru, Sirasapalli

Anakapalli District

Andhra Pradesh

531019

Email: ssagrizen@gmail.com
Phone: +91-7842925050

Grievance Contact
Name: Kalyan Paluri
Email: +91-9160924000